IT Support Engineer (Hybrid / Remote working Considered)
My client is expanding and is seeking a proactive, technically strong IT Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly.
You’ll act as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential.
This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery.
What You’ll Be Doing
Providing remote and on-site support across multiple client environments
Acting as an escalation point for 1st line engineers and seeing issues through to full resolution
Monitoring, managing and remediating systems using RMM tools
Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices
Supporting endpoint security, EDR platforms (SentinelOne, Huntress) and backup solutions
Assisting with deployments, migrations and infrastructure upgrades
Escalating complex issues to senior engineers or vendors where appropriate
Maintaining accurate technical documentation and communicating clearly with clients
Contributing to process improvements and best-practice initiatives
What You’ll Bring
Essential:
2+ years’ experience in an MSP or multi-client IT support environment
Strong knowledge of Microsoft 365, Intune and Azure AD
Solid understanding of Windows Server, Active Directory and Group Policy
Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP)
Strong troubleshooting ability with a “see it through” mindset
Excellent communication and customer-service skills
Full UK driving licence and willingness to travel
Desirable:
Experience with RMM and PSA tools
Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms
Experience supporting image-based, file-level and/or cloud backups
Understanding of Cyber Essentials and security best practice
Certifications such as CompTIA Network+, Microsoft 365 Fundamentals or similar
Who You Are
You’ll be a great fit if you’re client-focused, pragmatic and genuinely passionate about technology. My client values integrity, reliability and innovation. The team is collaborative and supportive, and they’re looking for someone who remains calm under pressure, has a methodical approach to problem-solving, and brings a good sense of humour to the job.
Benefits:
Remote Working
Bonus
24 days holiday + Bank Holidays + Christmas Shut Down
Interested? Click Apply Now!
IT Support Engineer