About Us
Tea and the Gang is an independent café and lifestyle tea brand with big ambitions. We currently run cafés in Peterborough, Warwick, and at Newmarket Racecourse, with a brand-new site opening in Watford this November. Alongside our cafés, we run an e-commerce store and are relaunching a small-scale wholesale offering for our tea range.
Our mission is simple: serve incredible tea and food, create welcoming spaces, and grow into one of the UK's most exciting independent café groups.
The Role
We're looking for a Senior Operations & Training Manager to take ownership of our day-to-day operations and help us scale. This is a new role, reporting directly to the CEO, and is perfect for someone who thrives in a fast-growing, entrepreneurial hospitality business.
You'll be responsible for creating structure, consistency, and systems across multiple café sites — and ensuring every new site we open runs smoothly from day one.
Key Responsibilities
* Oversee day-to-day operations across all sites, supporting café managers and chefs.
* Lead the rollout of training manuals, onboarding systems, and staff development programmes.
* Manage the setup of new sites (POS, ordering, compliance, recruitment support).
* Carry out regular site visits to ensure standards, consistency, and culture.
* Work with the CEO on planning and executing the growth strategy.
* Standardise processes around ordering, stock control, compliance, and service.
* Be a point of escalation for operational issues — solving problems before they reach the CEO.
About You
* 3–5 years' experience in a multi-site operations or training role (hospitality preferred).
* Highly organised, process-driven, and detail-oriented.
* Strong leadership skills with the ability to train, coach, and motivate teams.
* Comfortable working in a growing SME — hands-on and flexible.
* Commercially aware, with a focus on efficiency and profitability.
* Driver with own transport (site visits across multiple locations required).
What We Offer
* Competitive salary (£45,000–£55,000 DOE).
* Opportunity to be part of a fast-growing independent brand at an exciting stage.
* Autonomy to shape systems and structure as we expand.
* Staff discount across cafés and tea range.
* A supportive, entrepreneurial team culture.
Job Type: Full-time
Pay: £45,000.00-£55,000.00 per year
Benefits:
* Discounted or free food
* Employee discount
* Work from home
Work Location: Hybrid remote in Peterborough PE2 6GG