The Role
As a Team Leader at Peninsula Heart Clinic, you will:
* Lead and direct the existing Admin Team members in booking both NHS and Private Patient appointments.
* Coach, mentor, and develop all Admin staff to upskill and share knowledge of existing processes and provide support and training aligned to individual development plans.
* Provide recommendations for operational process improvements where appropriate.
* Ensure that invoicing for Private Patients is processed swiftly and efficiently, consulting with colleague in Finance as necessary.
* Maintain accurate HR records including, Annual Leave, TOIL, Overtime requests, and Sickness absences.
* Ensure that all administrative operational procedures are followed effectively and fully carried when managing NHS and Private Patient appointment bookings.
* Provide reporting to local management on patient bookings and levels of operational activity and achievement against service level KPI's.
* Monitor patient satisfaction surveys and provide feedback on any matters raised.
* Attend meeting in conjunction with Directorate/Hospital/ Trust groups and represent the Administrative function on behalf of Peninsula Heart Clinic.
* Provide and lead a positive culture ensuring effective liaison between the Administrative and Clinical Teams to support patient care.
* Plan and manage staff rotas, allocating work fairly and appropriately in line with individual capability and knowledge.
* Ensure that host Trust policies and procedures are implemented and followed as appropriate.
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