Pratt & Whitney Canada Customer Service Centre Europe represents one of the world’s leading aircraft engine manufacturers as the exclusive service centre for all P&WC engine operations located in Europe, Middle East and Africa. The service centre is the single point of contact for after-sales support in the territory including repair and overhaul, engine fleet management, customer support and logistic support functions.
Responsibilities:
Reporting to the Director Commercial Programs and providing commercial and contracts support to the P&WC Customer Service Centre organisation, including the commercial programs and regional sales teams. The job holder will:
1. Support Regional Sales Managers, Director EMEA Sales and Director Commercial Programs with the generation of proposals, tender responses and processing of sales concessions for engine maintenance services, including the coordination of input from other stakeholders within the organisation.
2. Draft and customise contracts from agreed boilerplates, including Engine Service Agreements, Fleet Management Program Agreements and Engine Sale/Exchange Agreements.
3. Draft contract amendments, side letters and reports.
4. Support the Sales team and Customer Service organisation in making contract changes during the negotiation process, utilising agreed alternate contract language where available or coordinating with the Contracts Specialist or Director Commercial Programs to draft suitable alternate wording.
5. Coordinate the internal review and approval processes for proposals, contracts and amendments using SAP and SharePoint systems. Upload and maintain company signed documents on the same systems.
6. Compile company documents in support of tenders and other customer requests.
7. Provide back-up and assistance as required to the Contracts Specialist.
The job holder may also be required to collate fleet management information, perform invoice analysis and generate pricing plans in support of new contract proposals, including Fleet Management Programs.
Qualifications:
The ideal candidate will be a self-motivated team player, have an appropriate degree qualification and demonstrate:
* Strong communication and interpersonal skills, with the ability to be comfortable interfacing with senior managers internally as well as customers and with excellent business writing skills.
* A high attention to detail, excellent analytical skills and very effective organisational abilities.
* Excellent computer skills including Outlook, Teams, Word, Excel, PowerPoint and SharePoint.
* Foreign language skills and SAP experience would be an advantage.
* Some travel will be required.
Place of Employment:
* Place of work will be based at the UK offices in Chandlers Ford, Southampton.
* The successful candidate will need to spend up to 4-weeks in Germany (Berlin) within the first 1-3 months of employment for on-boarding and training.
Company Ethos:
* Work-life Balance
* Flexible Working
* Team Building
* Growth & Development
* Diversity & Inclusion
Pratt & Whitney adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.