Job Title: Billing & Accounts Officer
Purpose:
Working together to deliver homes and communities where residents feel happy and secure.
Values: High Performing, One Team, Make it Happen and Excellent Customer Service. Responsibilities & Outcomes Skills & Experience Expectations
Key Responsibilities:
Uphold SHPs Values, Behaviours & Leadership expectations at all times
Make prompt contact and effectively manage service charge and major work accounts.
Provide information on payment options and if necessary refer leaseholders to sources of advice.
Refer appropriate service charge and major work debts to external solicitor.
Recommend debts/credits for write off/write-on.
Identify and process refunds when accounts are in credit.
Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.
Take payments over the telephone by debit or credit card.
Essential:Customer Focused experience and committed to delivering excellent services and continuous improvement
Ability to work under pressure, prioritise workloads and work to deadlines
Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats
Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach<...