Salary: £32,000 - 37,000 per year Requirements: Hold an IT Qualification or degree in a relevant discipline At least 2 years of experience in a second line technical support helpdesk role Experience with service desk ticketing tools such as Jira or similar Extensive experience in Application Support, SQL, Windows operating systems, Databases, and Remote Access Tools Fluent in English, both spoken and written Responsibilities: Responding to incoming telephone support calls and tickets Resolving technical issues or escalating to the development team if required Installing and customizing software solutions for customers Maintaining supporting records via Jira and closing tickets, updating information as required Delivering user training sessions (remotely or on-site) Involved in quality assurance tests or bug fixes pre customer release Working closely with the internal wider team to ensure customer service and continuous improvement Technologies: Support JIRA SQL Windows More: We are FINTEC recruit, supporting the hiring for a Helpdesk role for a Technical Support Analyst. This is a permanent position based in Buckinghamshire, with a salary depending on experience ranging from £32,000 to £37,000 plus a benefits package. This role is primarily office based, working from 09:00 am to 17:30 pm, Monday to Friday, with the potential for hybrid working. last updated 8 week of 2026