Job Title: Service Manager – Fire & Security Location: Fordham, Cambridgeshire Salary & benefits: Competitive An established, accredited Fire & Security provider in East Anglia is expanding its leadership team and seeking an experienced Service Manager to oversee service and installation operations across fire detection, emergency lighting, extinguishers, and security systems. This is a key management role within a growing independent business that supports commercial, industrial, education and healthcare clients. Working closely with the senior leadership team, you will help drive performance, compliance, customer satisfaction and operational efficiency. Key Responsibilities Lead and support a team of engineers and service administrators to meet departmental goals. Maintain deep knowledge of industry standards, products and services. Deliver an exceptional customer experience and maintain strong client relationships. Manage service desk operations, monitor efficiency and implement improvements. Handle escalated customer issues professionally and promptly. Ensure compliance with all industry regulations, standards and accreditations. Oversee inspections, reporting, repairs, and quality of work — stepping in hands-on when required. Identify recurring issues and implement solutions to reduce downtime and improve service quality. Ensure all documentation is completed accurately, promptly and in line with ISO procedures. Uphold a professional, presentable and customer-focused approach at all times. This list is not exhaustive; additional responsibilities may be required as the business grows. Skills & Experience Strong technical knowledge of fire and security system installation, servicing and maintenance. Commissioning experience preferred (FIA units 1, 2/3, 6 advantageous). Experience with systems such as Kentec, Advanced, Morley; Ziton or Gent beneficial. Ability to complete and review technical documentation. Understanding of programming/configuration and commissioning methodologies. Strong IT skills (Word, Excel, Outlook). Excellent communication skills – written, verbal, and numerical. Organised, proactive and able to work independently or as part of a team. Strong customer-facing capability with a professional and positive approach. Ability to interpret technical drawings and specifications. High attention to detail and strong problem-solving skills. Flexible, committed and willing to go the extra mile to deliver results. Benefits Competitive salary (discussed individually) Company car Company laptop & mobile phone Pension scheme Medicash Health Cash Plan 23 days holiday bank holidays Apply Now If you have proven experience in fire and security, enjoy taking ownership, and want to play a key role in a growing independent business, please send your CV to