Families just like yours, trust and rely on Right at Home Tyneside to provide high-quality homecare services for their loved ones. We offer a wide range of services to support Clients to remain living safely and independently in the comfort of their own home.
We believe that individuals should enjoy peace of mind and care exclusively tailored to their needs and preferences
Right at Home Tyneside provides person-centred care to a diverse range of customers ensuring they can remain within the comfort of their own home while continuing to live safely and independently. We are a friendly, professional, local home care provider which recognises that its employees are its greatest asset. We are looking for an experienced Care Service Manager and Coordinator to join our growing team and take responsibility for a major part of our domiciliary business.
Why not join a company that really invests in their team?
Benefits:
* Competitive / negotiable salary PLUS Bonus
* Full permanent contract
* Award winning training with access to online and in-person training courses
* Ongoing support with your work-life balance being a priority
* Be part of a really passionate team of care professionals – going the extra mile is the norm
* Progression opportunities through our extensive career pathway and opportunity to gain professional qualifications
Duties & Responsibilities:
As a Service Manager, you will play an integral part in managing the daily communications and care scheduling of a major part of our business. You must be personable and empathetic as you will be working with the care team to make sure all our valued Client’s needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.
* Communicate effectively and build strong, positive, working relationships with carers, clients, families, and other parties
* Manage and roster carer and client schedules ensuring care plan outcomes and requests are being met
* Ensure any changes to Client or Carer needs and availability, are communicated to all relevant parties quickly and effectively and ensure all changes are recorded appropriately
* Accountable to the Registered Manager, report weekly on recruitment needs, gaps in rotas, risks, Carer availability and concerns
* Ensure outstanding compliance across your service and to support the business in achieving Outstanding feedback from CQC
* Ensure consistent application of Right at Home policies, procedures and approved practice; and to promote the aims of the business
* Continually review and improve processes to ensure the most effective and efficient service is being delivered
* Responsible for a fair portion of the ‘out of hours, on call’ responsibility
Location:
You will be based in our head office, Right at Home Tyneside, Q16 Quorum Business Park Newcastle NE12 8BX and the office hours are 8.00am - 4.30pm.
The service users for this role are located in the Outer West Newcastle area (NE5, NE13, NE15 & NE20). You may need to visit staff, clients or attend events - you must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.
Qualifications, Experience and Skills:
* Experience in a domiciliary care setting, building up relationships - Essential
* Use of a scheduling / HR / recording system - Essential
* Relevant social care qualification(s) - Desirable
* Good IT skills including proficient use of MS Office and adept with online applications - Essential
* Extremely well organised, excellent planning and prioritising ability with high attention to detail -Essential
If you have experience as a Care Service Manager and Co-ordinator we would love to hear from you.
Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics