Overview
We are seeking a Field Manager to join our Telecoms Division at M Group Ltd. This role is key to the success of our pre-enablement work with VMO2. You will ensure that our operations run smoothly and on time. The HFC network is a legacy system and can face issues such as blockages, congestion, and missing connections. These problems need to be found and fixed quickly. Our goal is to keep the process simple, consistent, and reliable, avoid delays and keep costs low.
Responsibilities
* Manage the performance of our partner teams and ensure the right people are in the right places.
* Help teams complete tasks the first time, reduce repeat visits, and control costs.
* Lead and support field teams; check that work is done to the right standard and on time.
* Monitor progress and solve problems when they arise.
* Work closely with partners to ensure resources are used efficiently.
* Focus on quality and safety; ensure work meets KPIs and customer satisfaction; report on performance and seek improvements.
Requirements
* Proven managerial experience in telecoms, with strong leadership and team management skills.
* Excellent communication and interpersonal abilities to build lasting relationships with clients and colleagues.
* Solid technical knowledge of telecoms engineering, strong organisational skills, and the ability to manage multiple projects.
* Problem-solving abilities and adherence to health and safety regulations.
* Flexibility to travel.
What’s in it for you?
* Matched or contributory pension scheme
* Online GP service, 24/7
* Employee assistance programme
* My Rewards portal with thousands of retail discounts
* Life assurance
* Cycle to work, salary sacrifice and give as you earn schemes
* Enhanced maternity, paternity leave and adoption leave
* Reward and recognition scheme
* Company van/vehicle and fuel card for business use
* Health care cash plan for medical expenses
* Discretionary bonus scheme
* 25 days annual leave plus bank holidays
* Refer a friend – receive a reward for introductions
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