Job Description
As a General Assistant you will…
* Assist in the preparation and serving of breakfast, lunch, snacks and dinner according to established menus and recipes.
* Maintain cleanliness of the front of house areas including organising dishes and utensils.
* Prepare all hospitality food and beverage requests offered to customers/clients/guest in designated meeting spaces in a presentable manner.
* To serve our guests with a genuine and positive demeanour. All service should be efficient and of the highest quality.
* Following proper food handling and storage procedures to ensure food safety and prevent contamination.
* Monitor inventory levels of food and supplies and notify management of any shortages.
* Participate in training sessions and meeting related to food service procedures, safety protocols, and customer service standards.
* Prepare a variety of barista coffees and seasonal beverages on busy coffee/beverage bars if needed.
Qualifications
* Minimum 2 years' experience in hospitality or general assistance role
* Excellent organisational and time management skills with the ability to prioritise multiple tasks effectively
* Solid understanding of Health & Safety principles and workplace compliance requirements
* Flexible, adaptable approach to work with a genuine can-do attitude
* Demonstrated customer service excellence and people skills
* Strong team player mentality with the ability to collaborate effectively across departments
* Reliable, professional demeanour with a commitment to supporting colleagues
* Problem-solving ability and resilience when managing competing priorities
* Desirable: Experience in a corporate or organisational environment
Additional Information
This is a hybrid front‑of‑house and hospitality assistant role, ideal for someone who enjoys variety, pace, and interaction. The position sits at the heart of our customer experience, combining day‑to‑day FOH service with hospitality support for meetings, events, and VIP service.
You’ll be the friendly face of the operation — ensuring our spaces are welcoming, service is smooth, and guests feel genuinely looked after. No two days are the same, making this a great opportunity for someone who thrives in a dynamic environment.
Bonus skills
If you already have barista experience or enjoy making coffee, that’s a real plus. Confidence with coffee and specialty drinks will help elevate the customer experience and give you more scope within the role — but it’s not a deal‑breaker if you’re keen to learn.
Who this suits
This role is perfect for someone who:
* Is customer‑focused and personable
* Enjoys both structured service and hospitality moments
* Is reliable, adaptable, and proud of delivering great service
* Has an interest in food, drink, and people