Overview
Job title: Customer Services Advisor
Job no: 560369
Work type: Part time, 20 hours per week
Site: Salisbury
Location: Wiltshire
Salary: £10.20 - £12.41 per hour
Business Area: Retail
Categories: Retail Colleagues
Responsibilities
* Provide excellent customer service in a retail environment, focusing on car parts and cycle-related services.
* Assist customers with fitting car parts, technology fittings, cycle building and cycle servicing in-store and in the car park.
* Deliver market-leading standards of service and develop practical problem-solving skills; work quickly and efficiently.
* Engage with customers to understand their needs and tailor your approach in a customer-focused sales environment.
* Participate in training to develop skills and support career progression within Retail or other group roles.
Required qualifications and experience
* Experience delivering great customer service, ideally in a retail sales environment.
* Proactive approach to helping customers and understanding their needs.
* Problem-solving skills.
* Availability to work on a rota basis, including weekends.
Preferred qualifications
* Knowledge and skills in car parts fitting and cycle repair.
* Experience of working towards and achieving sales targets.
Benefits
* 25% off most Halfords products in Retail stores and online
* Discounts of up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme with 24/7 confidential support and counselling
* Trade Price Bike Scheme and Sharesave options
* Cycle2Work scheme
* Wagestream for pay access and budgeting
* Health Cash Plan
We are committed to creating an inclusive workplace and are an equal opportunities employer. We welcome applications from all backgrounds and embrace diversity within our team.
#J-18808-Ljbffr