Role is working for a maintenance company
Responsible for scheduling jobs,engineersandclientsrunning smoothlyin afast pacedmaintenanceenvironment.
Answer inbound office callsandmanagethemaininfo inbox
Log allnewjobsonto Big Change and bookengineersaccordingly
Book andconfirmappointmentswithclientsandtenants
Keepjob notes,clientportalsandsystemsfullyuptodate
Engineer Scheduling&Coordination Plan andmanageengineersdailyschedules
Ensureengineersarefullybooked 35daysinadvance
Trackengineerswhere aboutsduring thedayandupdateclientsasneeded
Callengineersdaily(around16:00)toconfirmthefollowingdaysworks
Parts, Quotes&Admin Ordermaterialsinadvanceorreactivelytoensurefirst-timefixes
Preparebasicquotesand send to clients
Chaseoutstanding quotesweekly
CompletegenericRAMSwhererequired
JobCompletion&Invoicing Reviewcompletedworksdaily
Rebookfollow-onworks whererequired
Preparejobsforinvoicingoncecompleted
Out-of-Hours Provideoneeveningperweekcoverforurgentbookings
Experiencein property maintenance, repairscoordination,facilities,orengineeringadmin
Confident dealingwithengineers ,suppliers,andpropertymanagers
Highly organised,proactive,andcomfortableworkingunder pressure
Experienceusing job managementsystems(Big Changeideal)
KPIs Jobsbookedandupdatedaccurately
Engineersfully utilisedwithminimal downtime
Clientportalsand jobrecordskeptaccurate
Positivefeedbackfromengineersandclients
TPBN1_UKTJ