Job summary
We are a friendly and supportive GP practice located in Central Manchester seeking a part time / full time experienced receptionist/administrative. It is an exciting opportunity for an enthusiastic individual to join our dynamic team.
Main duties of the job
The main duties of the position include answering the telephone, working at the reception front desk, managing and booking appointments, EMIS tasks, Docman scanning and attaching, handling emails, taking prescription requests, registering patients, and performing some general administrative duties. You will receive full support.
About us
West Point Medical Centre is a long-established GP surgery and training practice that is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.
Details Date posted
06 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3462-25-0001
Job locations
Westpoint Medical Centre
167-169 Slade Lane
Manchester
M19 2AF
Job description Job responsibilities
To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.
Main Duties
* Make new and follow-up patient appointments in a timely manner using the IT system (EMIS web)
* Receive and direct patients to the correct professional or service
* Act as chaperone
* Contact the interpretation service for patients as required
* Maintain accurate records of patient care in electronic format using the correct codes
* Prepare reception area for incoming colleagues, participate hand over between shifts
* Take telephone messages and general enquiries, direct as necessary to GP
* Process incoming and outgoing correspondence, including managing workflow tasks
* Manage all queries (including administrative queries) as necessary in an efficient manner
* Input data into the patient's healthcare records as necessary
* Support the team in the effective use of searches, audits and recalls
* Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information
General
* Observe health and safety guidelines at all times
* Participate in any training programme implemented by the Practice
* Any other reasonable duties as necessary
Job description Job responsibilities
To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.
Main Duties
* Make new and follow-up patient appointments in a timely manner using the IT system (EMIS web)
* Receive and direct patients to the correct professional or service
* Act as chaperone
* Contact the interpretation service for patients as required
* Maintain accurate records of patient care in electronic format using the correct codes
* Prepare reception area for incoming colleagues, participate hand over between shifts
* Take telephone messages and general enquiries, direct as necessary to GP
* Process incoming and outgoing correspondence, including managing workflow tasks
* Manage all queries (including administrative queries) as necessary in an efficient manner
* Input data into the patient's healthcare records as necessary
* Support the team in the effective use of searches, audits and recalls
* Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information
General
* Observe health and safety guidelines at all times
* Participate in any training programme implemented by the Practice
* Any other reasonable duties as necessary
Person Specification Experience Essential
* Experience of working in a GP practice (Reception/Admin)
* IT skills (EMIS Web and Docman knowledge)
* Time Management and the ability to work to deadlines
* Problem solving skills
* Interpersonal skills
* Planning and organising
* Ability to perform under pressure
* Initiative and adaptability
* Team working
* Self-motivated
* Flexibility to work in shift patterns
Desirable
* Experience of working in a GP practice (Reception/Admin)
Qualifications Essential
* GCSEs or equivalent qualifications with Grade B or above in English
* Excellent communication skills (Written and Oral)
Person Specification Experience Essential
* Experience of working in a GP practice (Reception/Admin)
* IT skills (EMIS Web and Docman knowledge)
* Time Management and the ability to work to deadlines
* Problem solving skills
* Interpersonal skills
* Planning and organising
* Ability to perform under pressure
* Initiative and adaptability
* Team working
* Self-motivated
* Flexibility to work in shift patterns
Desirable
* Experience of working in a GP practice (Reception/Admin)
Qualifications Essential
* GCSEs or equivalent qualifications with Grade B or above in English
* Excellent communication skills (Written and Oral)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
West Point Medical Centre
Address
Westpoint Medical Centre
167-169 Slade Lane
Manchester
M19 2AF
Employer's website
https://www.westpoint-gp.nhs.uk/ (Opens in a new tab)
Employer details Employer name
West Point Medical Centre
Address
Westpoint Medical Centre
167-169 Slade Lane
Manchester
M19 2AF
Employer's website
https://www.westpoint-gp.nhs.uk/ (Opens in a new tab)
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