Overview
A fantastic opportunity has arisen for an Application Support Analyst within the Clinical Applications Support Team (Live Services).
You will be joining Devon Partnership Trust, which encompasses urban, rural and coastal demographics that combine to make this a fascinating and beautiful area to be based.
The Clinical Applications Support Team are responsible for the effective deployment, management and use of several key line of business applications and supplementary systems.
The successful candidate will be joining a dynamic, motivated, and skilled service desk team which sits within the wider Digital, Data and Technology Department.
The Digital, Data and Technology Department has been formed to align to the technical services required by the Trust, to support the digital innovation and transformation of the Trusts business operations.
If you require a certificate of sponsorship to work in the UK you are advised to review the "Coming to work in the UK Visa Information" link in the supporting links section to ensure this role and your current circumstances meet the requirements for sponsorship
If you would like to discuss the certificate of sponsorship and whether your current circumstances meet the requirement for sponsorship email dpt.recruitment@nhs.net for further advice
Main duties
* Ticket management to fulfil service requests and investigate problems raised by staff, providing resolution to known issues routinely, guidance regularly, and investigation less frequently
* Provide support to users on a day-to-day basis, using Standard Operating Procedures to help with resolution of issues. This may also involve liaising with vendors and their representatives to rapidly identify problems and apply effective resolutions
* Adapting applications according to change management process
* Upholding the organisational policies relating to access, use, quality and data sharing and championing these within the sphere of work activities
* There will be a requirement, once trained, to be included in the on-call (1 in 8) rota providing out of hours support for selected clinical application access
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Equality, Diversity & Inclusion
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
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