Customer Service Advisor – German Speaking
Salary: £26,000 – £28,000
Location: Cambridgeshire (Hybrid Working)
Hours: Monday – Friday, 08:00 – 16:00
Are you fluent in German and passionate about delivering outstanding customer service? We’re working with an innovative, tech-led business solutions provider that’s seeking a proactive Customer Service Advisor to join their growing team in Cambridgeshire.
This is a fantastic opportunity for a confident communicator who enjoys problem-solving and supporting customers in a fast-paced, collaborative environment. You’ll work closely with internal teams and external partners to ensure an exceptional client experience from start to finish.
Key Responsibilities:
* Respond promptly and professionally to customer enquiries via phone and email.
* Educate customers on product features to help them get the most out of their service.
* Resolve customer issues efficiently, escalating complex matters as needed.
* Upload files, build documents, and place orders via the company website.
* Maintain accurate records using Salesforce and Freshdesk.
* Liaise with internal teams across warehousing, production, and finance.
* Work with external partners to resolve delivery and export-related issues.
* Meet performance targets including response times and customer satisfaction.
What You’ll Need:
* Fluency in both German and English – written and verbal.
* Strong communication skills with the ability to adapt to different audiences.
* A customer-first mindset with empathy and professionalism.
* Experience with systems such as Salesforce, Freshdesk, or similar platforms.
* Confident using Microsoft Office and other business technology tools.
* A proactive attitude and team-player mentality.
This is your chance to join a forward-thinking company where your language skills and customer service expertise will be truly valued. If you're ready to take on a new challenge and make a real impact, apply now!