ICT Technician
2/3-Month Initial Contract
Onsite in Hampshire
Rate to be discussed
Your newpany
You’ll be joining a forward‑thinking client based in Hampshire, supporting critical ICT operations that underpin emergency response, Service-widemunication systems, and essential infrastructure. The organisation values professionalism, collaboration, continuous improvement, and delivering high‑quality service to internal and external stakeholders.
Your new role
As an ICT Technician, you will be responsible for the installation, maintenance, configuration, and support of ICT hardware and software across the Service. Day‑to‑day activities include delivering and dmissioning equipment, supportingmand and Mobilising systems, installing cabling and network devices, maintaining accurate records, and providing technical support to users at all levels. You will also contribute to project delivery, support the out‑of‑hours rota, liaise with 3rd‑party suppliers, produce documentation, and may attend operational incidents when ICT support is required.
What you'll need to succeed
1. Delivering, installing, dmissioning, and maintaining ICT equipment throughout the Service, ensuring adherence to relevant Service Level agreements (SLA’s)
2. Maintenance Support and Installation ofmand and Mobilising systems
3. To achieve and maintain technical expertise enabling installation, maintenance, support, and configuration of ICT Hardware deployed across the Service
4. To act as a mentor and coach in areas of expertise, to propagate Best Practice in all areas of ICT Service Delivery.
5. To liaise with 3rd party suppliers of ICT hardware and services ensuring measurement and adherence to agreed SLAs.
6. The installation, configuration, and maintenance of ICT software
7. Maintaining a good working relationship with all users at all levels across the Service
8. Installing cables, sockets, racks, and other ICT equipment
9. Evaluation of new hardware and software
10. Assisting with ICT System Administration
11. Supporting the ICT Service Desk staff and growing knowledge across the department
12. Maintaining accurate records of faults, configuration changes, work undertaken and interaction with customers and suppliers on the ICT Service Management system