Lift Service Supervisor
The aim of this role is to offer support to other team members both within the office and field. Improve the way in which they carry out their day to day duties, increasing skill levels and helping with improvement of efficiency.
The ability to communicate effectively with field staff, customers and internal staff is key to the role. The ability to offer technical support as and when required is paramount to this position. A knowledge of the lift industry and an understanding in sales, technical support, engineering and Health & Safety is preferred.
* Accomplish maintenance objectives by training, coaching, communicating and monitoring field staff performance
* Ensure that we maintain the delivery of a high-level service on all occasions by contributing to strategic plans and implementing our service standards
* Evaluate efficiency of our procedures and work ethics offering solutions for any required improvements
* Maintain a safe and healthy working environment
* Ensure relationships with customers are maintained by dealing with any queries which are raised promptly and efficiently
* Monitor breakdowns identifying potential problem jobs which may create repeat call-outs
* Be reactive to problem jobs arranging for a fast technical response by a Technician
* Monitor the lift off spreadsheet updating with actions required and a planned date for resolve, arranging for the relevant attendances to resolve the issue.
* Review call-out attendances for invoicing
* Review job sheets and Thorough Examinations ensuring the relevant actions are taken in the form of quotations and notifying the customer
* Order required materials for lift breakdowns and co-ordinate labour for completion
* Should any order numbers be required then these are to be secured within 3 days of being instructed
This is an opening for a forward-thinking self-motivated individual with the relevant skills and desire to succeed. Ongoing support will be available to the successful candidate including training on company systems and personal development.
* Full time - Permanent ()
* £50,000.00 (O.T.E)
* Contributory pension scheme
* Company vehicle
* On-site parking
* 25 days holiday (Plus Bank Holidays)