The AA Basingstoke, England, United Kingdom
IT Platform Support Engineer - The AA
Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London
Employment type: Permanent, full time
Additional Benefits: Annual Bonus
Technology has made human life easier; from booking holidays and banking to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far tougher. At AA‑X we are on a mission to re‑invent the car ownership and usage experience. We imagine, build and grow connected car ventures. Using data and AI to provide car and driver insights with new solutions that give drivers control, confidence and a little joy across their motoring lives.
What will I be doing?
* Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.
* Diagnosing and troubleshooting technical issues, escalating where needed.
* Collaborating with L1 and L3 support teams to ensure seamless service delivery.
* Maintaining clear documentation in ServiceNow and Confluence.
* Monitoring system performance and proactively identifying issues.
* Delivering excellent customer service and contributing to our internal knowledge base.
What do I need?
* Foundational understanding of AWS and microservices (e.g., ECS, Cloudwatch, Lambda, S3), with exposure to monitoring tools such as Dynatrace, Contentful, or similar.
* Ability to perform basic debugging in Java and Angular, or transferable experience with other 3rd generation languages like Python.
* Familiarity with workflow and ITSM tools such as ServiceNow, JIRA, and Confluence, with the ability to quickly adapt to new systems.
* Experience with version control (GitHub) and content management systems (e.g., Sitecore or Contentful).
* Awareness of basic web security principles and tools like Cloudflare.
* Strong analytical mindset, clear and inclusive communication style, and the ability to work both independently and collaboratively with attention to detail and a customer‑focused approach.
Additional Information
Benefits
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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