Overview
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times.
Key responsibilities include:
* Maximise sales through selling, providing excellent service and maintaining retail standards
* Contributing to efficiencies by adhering to store/Brand/Company procedures and guidelines
* Understanding daily/weekly targets and planning to achieve them
* Maintaining awareness of additional sales avenues (e.g., eventing, Omni and digital channels)
* Keeping up to date with competitor activities and missed opportunities
* Using digital tools to ensure knowledge is current and deliver a consumer recruitment and retention strategy
* Delivering the Brand Strategy and effective local plans; planning and implementing local marketing and events initiatives
* Delivering excellence in service with measures to continually improve service levels and create a zero consumer complaints mindset
* Being an ambassador for the Brand and ensuring Brand values are represented
* Managing refunds and complaints in line with Company guidelines, consulting with the Area Manager when appropriate
* Ensuring deliveries, stock movements and administration are completed within agreed timeframes
* Minimising stock loss by following Company Security Policies and Procedures
* Creating and maintaining a safe working environment in line with Company and Retailer policies
* Ensuring health & safety responsibilities are met and audits achieve acceptable ratings
Commerciality
* Manage daily replenishment and take appropriate action where necessary
* Maximise sales performance by using commercial reports before making decisions
* Plan and deliver visual merchandising layouts according to guidelines and timelines
* Identify stock package issues and inform the Area Manager when out of direct control
* Manage promotions and discounts in line with Company guidelines
* Identify trends and suggest improvements to product performance
Qualifications
* Experience in a fast-paced retail and/or consumer-facing environment
* Ability to drive self-development
* Commercial understanding and awareness of the industry
* Effective communication, organisation and prioritisation skills
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Personal Care Product Manufacturing
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