1. Hybrid Working Pattern
2. Private Medical Cover
About Our Client
The position is with a reputable organisation in the business services industry, known for its commitment to excellence and customer satisfaction. As a small-sized company, they provide a supportive and collaborative environment for their employees.
Job Description
3. Respond to customer inquiries in a timely and professional manner.
4. Provide accurate information about products or services to clients.
5. Resolve customer complaints effectively and escalate issues when necessary.
6. Maintain detailed records of customer interactions and transactions.
7. Collaborate with internal teams to ensure customer satisfaction.
8. Assist in identifying and addressing customer needs to improve services.
9. Support the team in achieving service delivery targets and goals.
10. Follow company policies and procedures to maintain service quality.
The Successful Applicant
A successful Customer Service Assistant should have:
11. Previous experience in a customer service or client-facing role.
12. Strong communication and problem-solving skills.
13. Ability to work well under pressure and manage time effectively.
14. Attention to detail and a commitment to accuracy.
15. Proficiency in using customer service software and tools.
16. A collaborative and team-oriented approach to work.
17. A positive attitude towards learning and adapting to new challenges.
What's on Offer
18. Hybrid working options for a balanced work-life schedule.
19. Permanent position within the business services industry.
20. An opportunity to work in a small-sized, supportive team environment.
If you are enthusiastic about providing excellent customer service and are looking for a fulfilling career in a supportive environment, we encourage you to apply for this Customer Service Assistant role in Redhill today!