Overview
The overall purpose of the role is to provide a professional and efficient reception service and administrative support within the department. Responsibilities include welcoming patients and visitors, adhering to the Trust Policy and Data Quality, and supporting the admin booking/waiting list team with referrals and clinic communications.
Responsibilities
* Provide a welcoming and professional approach to all members of the public and staff attending the department.
* Undertake general office duties including answering the telephone, meet and greet, photocopying, and organising incoming patient lists. Communicate department information to the management team as required. Ensure up-to-date written and electronic records are maintained in accordance with professional and Trust standards.
* Keep up-to-date with any computerised systems introduced and attend required training. Maintain department databases and spreadsheets. Liaise with relevant wards and departments within the hospital and other providers associated with the department to ensure prompt and effective communication.
* Monitor stock levels of stationery and highlight shortfalls as appropriate. Deputise for other team members during periods of absence.
* Participate in annual appraisal. Identify and action own development needs and establish personal supervision/mentorship.
* Participate in all mandatory training as required by the Trust.
* Be flexible to the needs of the service and, if required, travel cross bay.
About Us
We operate from three main hospitals: Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI provide a range of General Hospital services with Emergency Departments and various Consultant-led services. WGH provides General Hospital services including an Urgent Treatment Centre for non-life threatening conditions. All three hospitals provide planned care including outpatients, diagnostics, therapies, day-case and inpatient surgery, with additional local outreach services and diagnostics from community facilities across Morecambe Bay.
Details
* Date posted: 06 October 2025
* Pay scheme: Agenda for change
* Band: Band 2
* Salary: £24,465 a year per annum, pro rata
* Contract: Permanent
* Working pattern: Part-time
* Reference number: 331-L18410725-A
* Job locations: Clinical Investigations Unit, Royal Lancaster, Ashton Road, Lancaster, LA1 4LF
Job Description
The post holder will be expected to work within a team environment, providing robust and comprehensive clerical and administrative services for the department. The post holder should be flexible to the needs of the service and be able to travel cross bay if required.
Person Specification
Essential
* Communication skills, telephone and face-to-face
* IT skills at a basic level
* Team working
* Adaptability
* Prioritising
Desirable
* Lorenzo experience
* Previous NHS experience / Knowledge of NHS systems
* Clerical qualification
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous convictions.
Employer details
Employer: University Hospitals of Morecambe Bay NHS Trust
Address: Clinical Investigations Unit, Royal Lancaster, Ashton Road, Lancaster, LA1 4LF
Employer's website: https://www.uhmb.nhs.uk
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