Retail Customer Advisor – Reading (37.5 hours)
Three UK – Reading, England, United Kingdom
Salary: £12.60 per hour + on‑target bonus (25%) paid monthly based on store performance.
Working hours: 37.5 hours per week, 5 days, including weekends on a rotation basis.
Company Description
Three UK is part of the VodafoneThree network, building a future‑ready, connected nation. We are committed to closing the digital divide, empowering communities, and fostering a workplace where everyone belongs and can bring their whole self to work.
Job Description
As a Retail Customer Advisor you will engage customers, promote our products and services, and drive sales to meet store KPIs.
Key Responsibilities
* Customer Engagement – enhance the customer journey through positive, valued interactions.
* Service Excellence – deliver exceptional experiences by tailoring and promoting innovative products and services.
* Performance Enhancement – achieve personal and store KPIs by driving sales and meeting targets.
* Solution Efficiency – provide personalised solutions for mobile/network enquiries, resolving issues promptly.
Qualifications
* Customer Focused – passion for delivering outstanding service and understanding customer needs.
* Team Collaboration – ability to work well within a team and contribute to a positive, high‑performing environment.
* Problem Solving – resourceful and proactive in resolving customer enquiries and challenges.
Full training provided – no prior product knowledge required. Ambition and drive to learn are the key assets.
Benefits
* Free staff handset + unlimited SIM card
* 4.5 % employer pension contribution
* Life assurance
* Holiday allowance: 31 days annual leave + 2 bank holidays + 3 personal days (pro‑rata)
* A Tastecard membership
* Money for Uber
* Access to Perks at Work discounts (retailers, activities, gyms, health clubs)
* Chance to win monthly & annual Three Celebrates awards
What We Offer
We support career growth through learning and development tools, personalised benefits, and a supportive culture that values authenticity and innovation.
Reasonable Adjustments
We provide reasonable adjustments for interview processes. Contact recruiter or email jobs@three.co.uk for guidance.
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