Salary: £26,000 - 32,000 per year Requirements: Previous experience in a 1st line support role or related IT position Basic understanding of hardware, software, and network issues Excellent communication skills, both verbal and written Ability to troubleshoot and resolve technical problems Familiarity with ticketing systems and support processes Strong organizational skills and attention to detail Ability to work collaboratively within a team and across departments Responsibilities: Act as the first point of contact for IT issues, handling initial support queries via phone, email, or chat Troubleshoot and resolve basic technical problems related to hardware, software, and network connectivity Log, categorize, and prioritize support tickets, escalating complex issues to 2nd or 3rd line support as needed Maintain accurate records of incidents, resolutions, and procedures in the ticketing system Provide clear instructions and guidance to users for resolving common issues and improving their tech experience Monitor system performance and respond to alerts to prevent and address potential issues Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution Technologies: Hardware Support Network More: We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer at Solus, one of the UK leaders in vehicle repairs owned by Aviva. We provide a supportive environment with competitive salaries, bonus opportunities, and a comprehensive company pension scheme, along with 33 days holiday and various employee benefits. Our award-winning apprenticeship program and commitment to inclusivity make Solus a great place to develop your career while shaping the future of vehicle repair. last updated 21 week of 2026