Your Role
You will be responsible for overseeing the day-to-day activities of the practice and ensuring the delivery of excellent patient experience. You will play an important role in the operational management of Health & Safety, Practice Performance and Budgetary controls in line with our goals and values.
Other duties include:
1. Taking a proactive approach to patient feedback and acting upon suggestions for improvement
2. Maintaining practice cleanliness standards and managing internal cleaning rotas
3. Maximising the practice appointment book to effectively manage Associates’ time with patients
4. Ensuring efficient management and timely replenishment of stock
5. Delivering practice budget and associated key Performance indicators (KPIs) and overall practice profitability
6. Undertaking Reception duties when required
7. Ensuring that all cross- infection procedures are carried out in compliance with Cross infection, Decontamination and Health & Safety procedures
8. Communicating effectively with practice team members to promote a supportive working culture
9. Supporting individual performance by regular one-to-ones and providing training and support to colleagues when required
About You
10. Must have relevant experience in a general practice environment
11. Experience working in a people management role is preferable
12. Willing to demonstrate the highest levels of patient care
13. The ability to work on own initiative as well as part of a team
14. Enthusiastic, with an appetite to learn and develop new skills
15. Demonstrable skills in the use of Microsoft Office packages (particularly Excel) would be advantageous
Benefits
We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –
16. Competitive pay scale
17. Career progression opportunities within the group
18. Referral bonus
19. Company paid GDC fee
20. Professional Development – access to online training and educational assistance
21. Wellbeing initiatives
22. Cycle to work scheme
23. Employee Assistance Programme
24. Enhanced family friendly policies
25. ‘You Days’ - a day off for moving house or getting married
26. Birthday day off
27. Service holidays
28. Optical care
29. Discounted dental treatments
Diamond Dental Practice -