Company Description
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good!
We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do.
Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future.
Job Description
We are currently recruiting for an Insight Analyst to join our Operations department on a permanent basis. You will provide insight and analysis to the wider business, evaluating performance, recommending new initiatives and highlighting where customers leave our online journeys resulting in physical contact centre support.
What you’ll do:
1. Delve deep to draw out insights on colleague, customer and commercial behaviour and spot opportunities to inform continual improvements
2. Develop AI/ML modelling using Python in DataBricks for forecasting, outlier analysis and Next Best Action
3. Design and develop MI tools and reporting systems capable of capturing required data, outputting relevant MI and reporting results against agreed performance measures
4. Capture, refine and fulfil one-off insight and report requests from the business
5. Ensure control documentation is kept up to date and perform quality checks
6. Take a keen interest in product development and using your insight and analysis make recommendations to the business
Qualifications
What we’d love you to bring:
7. Passion for data with an inquisitive mind and excellent analytical and problem-solving skills
8. Confidence to challenge the status quo while working collaboratively to deliver best in class insight and analysis
9. Proven fluency in SQL or Python, writing code which is clean and easily interpreted
10. Outstanding visualisation skills (we use Tableau)
11. Demonstrable ability to extract and transform data for use in modelling and machine learning
12. Experience in customer focused insight is our ideal, with any exposure to call centre environments being a big plus.
13. Any DataBricks experience is highly advantageous
Additional Information
What’s in it for you?:
14. Competitive salary that reflects your skills, experience and potential.
15. Discretionary bonus scheme that recognises your hard work and contributions to esure’s success.
16. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday.
17. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
18. Company funded private medical insurance for qualifying colleagues.
19. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
20. We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources.
21. Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
22. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues.
23. We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
24. And much more; See a full overview of our benefits here
We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.