Job Title
Division
Flint Group Digital – Xeikon, Customer Operations (Service Department)
Reporting Line
Service Manager NW EU
Location
Field Based ( Cambridge/Northamptonshire)
Purpose of Role
To provide on-site technical support for customers, ensuring timely and effective diagnosis, repair, and maintenance of equipment within the assigned region. The role focuses on delivering high-quality service, maintaining customer satisfaction, and supporting operational excellence in line with company standards.
Key Result Areas & Responsibilities
* Communicate effectively with customers regarding service activities, including arrival times, updates, and any changes to planned visits.
* Troubleshoot and diagnose equipment failures; perform high-quality repairs in line with company standards.
* Maintain parts inventory, including return and documentation of unused components.
* Provide real-time updates on service call progress and escalated issues promptly where required.
* Participate in special projects and initiatives as requested by management.
* All employees are expected to comply with Flint Group’s Integrated Management System (SHEQ System). This includes maintaining awareness and understanding of Safety, Health, Environment, and Quality (SHEQ) policies relevant to the role and department.
Flexibility and Travel Requirements
* Willingness to travel at short notice is essential.
* Occasional overnight stays may be required, all covered through expenses.
* Flexibility to work on-call as needed.
Knowledge & Skills
* Proven experience within the print industry or a related technical field, with strong transferable knowledge and hands‑on expertise.
* Strong understanding of the printing industry and related technologies.
* Advanced mechanical, electrical, and computer skills.
* Excellent problem-solving and troubleshooting abilities.
* Service-oriented mindset with a commitment to building trusted customer relationships.
* Strong organisational and time management skills, with the ability to prioritise tasks effectively and work to deadlines in a professional manner.
* The role involves manual handling of equipment and parts, which may include lifting items typically up to 25 lbs regularly, 50 lbs frequently, and occasionally heavier loads. Appropriate training and reasonable adjustments will be provided to ensure safe working practices in line with the Equality Act 2010.
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