Job Scope:
Working with the Boutique Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Elie Saab expectations.
Main Duties and Responsibilities:
Boutique Sales Activity
* Maximize every sale, minimize stock losses, and bring new clients to the business
* Open and close the boutique
* Coach, staff, schedule, merchandise, and complete inventory
* Ensure policies and procedures are followed to achieve maximum results.
Commercial Performance and Team Management
* Maximize sales and measure sales performance and conversion rates on a daily basis.
* Provide and inspire outstanding service to our customers.
* Assist in assigning and monitoring sales goals of Sales Associates.
* Responsible for clientele development.
* Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
* Train, coach, develop, and manage sales associates in selling skills.
* Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management and associates.
* Facilitate proper communication between management and associates.
Clientele Service and Management
* Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
* Train the team on optimizing Capture Rate and After Sale do develop personal customer database.
Product and Stock Management
* Gather merchandise for transfers, damages, and returns.
* Oversee and participate in department inventories.
* Monitor proper pricing of merchandise.
* Minimize stock losses.
Process Management
* Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures.
* Help solve problems that affect the department’s service, efficiency, and productivity.
* Lock and secure the store and oversee compliance with all security procedures.
* Any other tasks as assigned from time to time.
Boutique Supplies
* Report needed store replenishments (serving supplies, packaging material, …) and coordinate with concerned department for support on availabilities.
* Oversee store maintenance needs and communicate to related parties for support.
Position Requirement:
Education
* Bachelor’s degree in business or relevant field.
Experience
* At least 5 years of relevant experience in the high-end retail fashion industry.
Competencies
* Develop and train associates, build relationships, utilize skills of associates most appropriately
* Provide outstanding customer service
* Effectively manage sales staff toward achievement of sales and clienteling objectives
* Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
* Merchandise effectively
* Maintain a fair, consistent set of standards as they apply to work force
* Adjust priorities and manage time wisely in a fast-paced environment
* Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
* Operate all equipment necessary to perform the job, including POS systems…
Additional Requirements
* Sense of initiative and commercial creativity with fashion sensitivity
* Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
* Demonstration of own initiative
* Ability to work varied hours/days, including nights, weekends, and holidays, as needed
* Availability to work the hours necessary to open and/or close the store
* Ability to maintain presence on selling floor for long periods as needed
* Strong interpersonal, communication, organization, and follow-through skills
* Fluency in spoken and written English (French and other languages are a plus)
* Good computer skills and command of Microsoft Office (Excel, Outlook, Word, and Power Point), POS and Stock Management Software