Operations administrator

OPERATIONS ADMINISTRATOR LOCATION: TYNE DOCK, SOUTH SHIELDS, TYNE & WEAR NE33 5SP SALARY: £25k per Annum Full-time 37.5 hours per week Office based role Monday to Friday, 9am to 5pm including 1/2-hour unpaid lunch break Plus, benefits including on-site parking Reporting to the Operations Manager, you will support the day-to-day coordination of customer orders, third party warehouse operations, transport bookings and returns and rework management. You will be a key link between customers, carriers and our external warehouse partners to ensure orders are processed accurately and delivered efficiently. JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. We bring our products to life through a powerful combination of in-store theatre, digital marketing, ecommerce, and strategic retail partnerships across the UK and internationally. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service. As an industry leading multi-channel business our vision is simple: to have a JML product in every home . Key Responsibilities Book in deliveries and arrange transport. Track orders and monitor day-to-day courier queries/POD requests (Asda ToYou, Royal Mail etc.) Monitor communication between courier and 3 rd Party warehouse, ensuring all collection times and any collection issues are dealt with as soon as possible. Work with 3 rd party warehouse with regards to all DC deliveries ensuring they have all the relevant delivery information, rework information, labels and paperwork. Arrange reworks with 3 rd party companies, ordering labels. Arrange collection of Retail DC/Field Sales Team/Mail order returns. Manage stock issues that may occur, investigate the issues with warehouse/adjustments on D365 Ensure all daily/weekly/monthly reports/planners are kept up to date General filing and ad hoc duties as requested from time to time by line management. Experience & Skills Analytical skills – you should be able to demonstrate a level of proficiency in Excel, as well as strong administration, data entry skills and perform a high level of numeracy. Ability to work on own initiative as well as part of a team with excellent time management and interpersonal skills. Excellent communication skills, particularly written including dealing with “offshore” suppliers. Ability to organise, categorise and reproduce detailed information with speed and efficiency, possessing high attention to detail, sometimes managing multiple priorities Ability to think ahead, identifying issues and to offer solutions. Have confidence to prioritise own workload without constant supervision. Flexibility and willing to work in a constantly changing environment. Conscientious, responsible and a team player. Able to build and maintain good supplier and people relationships. Experience of Microsoft Dynamics 365. Basic understanding of the core Microsoft packages (Word, PowerPoint, Excel, Planner). Benefits JML Offer 25 days holiday a year (plus 8 bank/public holidays), increasing after 3 and 6 years’ service. Employee Assistance Programme Private Health Insurance after 1 year of service Contributory Pension Scheme after 3 months of service Life Assurance Scheme Staff Product Discount Scheme Eye Care Vouchers Bike to Work Scheme Enhanced Maternity and Paternity Learn more about JML, at www.JMLdirect.com