Customer Service Advisor based in Rochdale Offering £12.21 per hour - paid weekly, every Friday 12 week Temp to Perm Opportunity! Full time, 37.5 hours per week The Role Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform Supporting patients and booking them into appointments - ensuring this is inline with their needs and circumstances Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines Using appropriate questions to understand and determine the patients' needs, resulting in first time resolution Transforming general enquiries into appointments through quality conversation Entering referral information on the in-house patient administration system Communicating relevant information to internal and external customers via email in a professional manner Locating information from various relevant sources to be able to progress patient data Maintaining appropriate records and keeping data up to date and relevant Adhering to data protection act guidelines and IGSOC standards The Person Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles - we want someone that knows what good service is and has the passion to deliver it! Previous experience or knowledge in healthcare would be a huge advantage - our client is the UK's largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers. Drive and determination - the want and will to do the best for our customer and in turn for yourself! Good business acumen - having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success. IT literate and confident working across different platforms and software The Hours: Full time, 37.5 hours per week Monday to Friday; working shifts between 8am-8pm Saturday - Sunday; working shifts between 8am-1pm Rota's will be provided 2 weeks in advance but you will typically work on a rolling basis. Working 1 in 4 weekends - 1.5 days back in return Overtime Available! The Benefits and Perks £12.21 per hour, paid weekly - every Friday! Free, onsite parking On-site Subsided Canteen & Cafe Free tea and coffee available Office incentives and engagement events Following your progression into a permanent position you will have access to a wide range of benefits and discounts The Location: Rochdale, OL11 If this role is of interest, please click APPLY NOW! CCNorthWest ADZN1_UKTJ