Customer Support/Contact Centre Agent - Global SaaS
12 month contract
Hybrid based in Staines, Surrey
£28,000
A leading global SaaS organisation is hiring a Customer Support Representative to join their growing support team. This is an excellent opportunity to gain exposure to a world-class platform and build a career within enterprise technology.
Key responsibilities:
* Acting as the first point of contact for customers
* Managing and logging support cases
* Providing initial triage and guidance
* Working closely with specialist teams to resolve issues
What we're looking for:
* Strong communication and proven customer service skills
* Ability to handle queries in a structured, professional manner
* Experience in a support or customer-facing role is beneficial
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