Join a team that provides unlimited potential based on performance. At ServiceMaster of Aberdeen, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster promotes personal and professional growth and strives to deliver exceptional customer service.
Responsibilities and Duties
* Develops and regulates strategic planning
* Performs emergency on-call manager services per company policy
* Schedules a crew as required to close each potential lead
* Handles new customer inquiries and questions as a priority to provide service
* Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
* Transfers job files for billing within 72 hours of final job cost postings
* Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
* Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
* Completes billing summary within ten days of the completion of a job to send for invoicing
* Assists with marketing and promotional activities as required
* Develops business and personal relationships with insurance industry personnel, including adjusters
* Assists with other duties and responsibilities as requested by the Regional Manager
* Perform interviews and conduct training to new technicians
Qualifications and Skills
* Excellent verbal and written communication skills
* Excellent organization and time management skills
* Effective team player
Requirements
* Driver’s License
* Willing to travel 25% of the time
Education
* Bachelor’s Degree in Business Management with 2–4 years of project/production management experience
OR 3–6 years of project management experience
Job Type: Full-time
Benefits
* 401(k)
* 401(k) matching
* Health savings account
* Paid time off
Schedule
* 10 hour shift
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Weekend availability
Supplemental pay types
* Commission pay
Compensation: $45,000.00 - $100,000.00 per year
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
Are you willing to complete a background check of felony convictions? *
Are you willing to travel as needed for this position? *
Our employment process requires a drug screen. Are you willing to proceed with this application? *
Do you have any alcohol related convictions on your driving record (i.e. DUI, DWI)? *
Our Brand Offers
* Varies by location.
Benefits Highlights
* Competitive Compensation
* Paid Time-Off*
* Flexible Schedules
ServiceMaster Clean is a great place to work! I really enjoy the flexibility of my job - it’s a great fit for my schedule! It’s nice to work for a company that cares about finding my the right hours that are close to where I live. I also take pride in keeping my facility clean and I enjoy knowing the customer is happy with my work. I would highly recommend checking out ServiceMaster Clean!
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