Security Monitoring Centre in Nottingham has an opportunity for a dedicated Telecare Agent (Call Centre Advisor) to join our small, yet busy Telecare team based in Nottingham (NG2) to provide telephone support and alarm monitoring response to our vulnerable/elderly service users. This is a full time, permanent position working a 4 on / 4 off days only shift pattern (7.00am – 7.00pm) About Us, Our Culture & What We Can Offer You Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software. As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: £29,333.34 per annum including shift allowance 23 days holiday per year (rising to 24 days after 5yrs) Free Onsite Parking Cycle to Work Scheme Company Pension Scheme Online GP Appointments Life Assurance (4 x Salary) Free Mortgage Advice Employee Referral Scheme (£1,000) A Central Benefits Platform offering a wide variety discounts Childcare Vouchers Employee Scholarship Programme Bravo scheme: Incentivising high achieving employees Health & Wellbeing Resources What You'll Be Doing As a Telecare Agent With full and ongoing training, you’ll provide a dedicated inbound service to our elderly and vulnerable service users, assisting with support where they may require an emergency service or family member/ or carer to attend. To Provide Excellent customer service To Process Telecare alarm activations, in a timely and accurate manner To Liaise with emergency services, outside agencies and service users Working Hours: 38.5 hours per week | Working 4 shifts followed by 4 shifts off | Days Only: 7.00am – 7.00pm What We Would Like You To Bring: You’ll be a highly warm and empathetic communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment – Ideally supporting elderly or vulnerable people. The ability to provide empathy and warmth to elderly and/or vulnerable service users Previous caring experience preferred, but not essential Excellent telephone and keyboard skills Be able to work in a team and communicate effectively with members of their own team and others. Accuracy in data inputting Excellent listening skills Be able to work on own initiative Strong IT skills Able to commit to shift working 12-hour day time shifts (4 on 4 off) If this sounds like you, send in your application now! Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level. LI-CO1 Additional Information About Us, Our Culture & What We Can Offer You Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people. BR-SMC