About the role you're considering
Are you based in the Bath area? We’re keen to connect with people who enjoy working with technology and supporting users — especially those with an interest in Service Desk and IT support work.
We regularly hire Customer Service Advisors across multiple teams. While we don’t have live vacancies today, by applying here, you’ll be reviewed first when roles go live and contacted by a recruiter directly.
If you’re looking for a stepping stone into a career in technology, this could be your next move.
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
We are a Living Wage Employer
Your role
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you’ll do
1. Respond to customer requests via telephone, email, and web chat
2. Log all requests using the appropriate call logging software
3. Resolve issues or provide advice and guidance where possible over the phone
4. Assign calls to the relevant support teams when needed
5. Action Back Office requests when required
6. Advise customers and support teams on known problems/workarounds
7. Keep customers updated on the progress of their request or incident
8. Contribute to team success by meeting agreed personal targets
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you’ll bring
9. Excellent communication skills, both verbal and written
10. A genuine passion for delivering great customer service
11. Willingness to learn and adapt
12. Ability to work independently and as part of a team
13. Strong problem-solving skills
14. Confidence working under pressure
Your security clearance and pre-employment checks
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Security Check (SC) Clearance
To be successfully appointed to this role, it is a requirement to obtain.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini