Job Description
Title Customs Specialist
Reports to: Head of Logistics & Customs
Department: Finance
Location: Hybrid working - office attendance Milton Keynes
Role Purpose:
Hybrid Office based function reporting to Head of Logistics & Customs, working within the Finance Department liaising with all areas of the UK business and Central Departments in Jungheinrich Germany.
You’ll join the Logistics & Customs team and be a key subject matter expert for customs compliance for the UK Sales unit, collaborating with internal and external stakeholders to create efficient, compliant, and customer-driven solutions.
Working in the main on the import and export of material handling equipment, parts, accessories and racking. This role will act as the support conduit between the Logistics & Customs Dept and Finance Dept to ensure Customs Reporting obligations are met in full to HMRC.
The role will be responsible for managing, preparing and submitting all customs-related documentation, liaising with freight forwarders and customs authorities, and ensuring adherence to relevant customs regulations and company procedures.
A large proportion of the activity is Road Freight, often time sensitive with last minute requests. This means we are looking for someone who thrives in a dynamic fast moving environment – ideally with road freight experience.
Key Responsibilities:
• Customs Compliance – Ensure all import/export activities for MHE and related parts comply with UK customs laws, HMRC requirements, and relevant trade agreements.
• Documentation Management (1) – Prepare & Submit Import & Export Customs Declaration via HMRC CDS software system. Manage Transit Documents (T1’s) ensuring that any document is closed down in process
• Documentation Management (2) – Audit customs declarations, shipping documentation, commercial invoices, and any supporting certificates (e.g., origin, conformity, preference).
• Tariff Classification – Identify and apply correct HS codes and duty rates for all UK business imports.
• Duty & VAT Processing – Calculate and record applicable duties, taxes, and customs charges for each shipment.
• Liaison & Coordination – Work closely with freight forwarders, logistics providers, suppliers, and internal departments ensuring that accurate clearance instructions are issued to ensure a smooth customs clearance.
• Record-Keeping – Maintain accurate, auditable records of all customs transactions in line with company policy and statutory requirements. Reconciliation against monthly MSS data.
• Problem Resolution – Investigate and resolve customs queries and discrepancies quickly and effectively to ensure minimal order delays.
• Continuous Improvement – Remain up to date with changes in UK customs legislation (and EU where applicable) and continually review and recommend process improvements to enhance efficiency and compliance.
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Head of Logistics & Customs
Role Requirements:
Skills
• IT literate, strong Microsoft Excel skills
• An understanding of Customs & Freight Management Processes
• Experience of Customs Clearance procedures using CDS system for Import and Export activity
• Management of Report preparation for analytical & audit purposes
• Excellent communication skills both verbally and written and the ability to communicate with colleagues on different levels in the organisation
• Self-starting with personal drive and motivation to proactively identify issues and deliver solutions to problems
Experience
• Experience in Finance, Customs or Freight Forwarding related role
Travel / Mobility
• This is a Hybrid role with mixed attendance at the Milton Keynes office & Working from Home with very occasional travel to Warrington site for Team meetings. Role will require regular interaction on Teams platform.
Desirable
• Previous experience in a Customs documentation process role
• Familiarization of Customs Declaration Management Software
• Familiarization of SAP would be an advantage
Competencies Required:
• Analysis
• Internal & External Customer Orientation
• Accountability/ownership
• Attention to detail
• Proactive & Organized
• Methodical approach to task
• Initiative
• Confident Communicator
• Teamwork