The Dove Medical Practice is looking to recruit a friendly, organised and motivated Receptionist / Administrator to join our team.
This is a varied role combining patient-facing reception duties with administrative support for the Practice Management Team. The successful candidate will play an important role in ensuring the smooth day‑to‑day running of the practice whilst providing excellent customer service to our patients.
Main duties of the job
This is an exciting opportunity to join a busy and friendly GP practice in a varied role that combines reception and administration duties. You will be the first point of contact for patients, providing excellent customer service both face‑to‑face and over the telephone, whilst also supporting the Practice Management Team with a range of administrative tasks.
The role includes managing patient enquiries, processing requests, maintaining accurate records, supporting practice projects, undertaking data entry, managing correspondence, assisting with audits and compliance activities, and helping to ensure the smooth day‑to‑day running of the practice.
We are looking for an organised and proactive individual who enjoys working in a fast‑paced environment, has excellent communication skills, and is confident using computer systems. The successful candidate will work closely with both clinical and non‑clinical staff and will play an important role in supporting the delivery of high‑quality patient care.
Previous experience in a healthcare setting would be advantageous but is not essential, as full training will be provided.
About us
The Dove Medical Practice is a long‑standing GP surgery serving our local community in Erdington. We are committed to delivering safe, effective and compassionate care, supported by strong administrative systems and a collaborative team environment.
We believe that a well‑supported team provides better patient care. As a result, we invest in training, encourage development and aim to maintain a positive, respectful working culture.
We are a practice that values professionalism, reliability and a proactive approach to improving how we work.
Job responsibilities
Reception Duties
* Greeting and assisting patients and visitors.
* Answering telephone calls and responding to patient enquiries.
* Booking, amending and cancelling appointments.
* Processing patient requests and signposting where appropriate.
* Managing incoming and outgoing correspondence.
* Maintaining confidentiality and accurate patient records.
Administrative Duties
* Updating patient demographics and records.
* Processing workflow and administrative tasks.
* Scanning, photocopying and document management.
* Maintaining electronic filing systems.
* Preparing meeting packs, agendas and taking minutes.
* Maintaining staff records, training records and compliance folders.
* Supporting audits, patient surveys and Friends & Family Test administration.
* Assisting with recruitment administration.
* Maintaining IT equipment inventories and logging support tickets.
* Supporting patient communication campaigns and general practice administration.
Person Specification
Experience
* Previous experience in a customer service, reception or administrative role.
* Excellent communication and organisational skills.
* Good IT skills and ability to learn new systems.
* Ability to work in a fast‑paced environment whilst maintaining attention to detail.
* Previous experience working within General Practice.
* Experience using EMIS Web.
* Experience processing repeat prescriptions.
* Experience workflowing clinical correspondence.
* Experience using Docman.
Qualifications
* GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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