Location: Bristol, BS16
Job Role: Customer Support (Production)
Hours: Monday to Friday 9am-5pm (can be flexible)
Hourly Salary: £28k - £32k per annum
Role Type: Permanent
gap personnel acting as an employment business are currently recruiting for a Customer Support for our client based in Bristol, BS16. As a Customer Support you will join a team where you will become a key and valued member providing support by taking ownership, driving standards, improving processes, and helping push the department forward.
The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment.
Duties:
Manage customer orders from entry through to dispatch
Provide clear, professional, and proactive customer communication
Send regular order updates and manage customer expectations
Coordinate closely with all departments
Use Microsoft Dynamics 365 Business Central daily
Monitor order progress, stock availability, and shipment status
Resolve issues quickly and professionally
Support improvements in department structure, communication, and best practice
Help drive accountability, organisation, and service standards across the team
Maintain accurate records and system data
Support freight coordination and logistics awareness across UK and export shipments
Be commercially aware of emerging technologies, including AI tools, and actively look for ways to improve efficiency, communication, and workflow within the role
The Candidate:
Essential
Previous customer service or customer operations experience
Strong email and telephone communication skills
Experience using ERP systems (Business Central experience preferred)
High attention to detail and strong organisational skills
Ability to manage multiple priorities simultaneously
Confident working with operational teams and customers
Professional, proactive, and reliable attitude
Strong ownership mentality — someone who sees problems and fixes them
Desirable
Experience within manufacturing, logistics, distribution, or industrial sectors
Export or freight coordination knowledge
Understanding of supply chain or warehouse processes
Experience improving systems, processes, or departmental standards
Interest in leveraging AI and modern software tools to improve productivity and service standards
If you are interested, please get in touch on (phone number removed) or click Apply now