Christmas Customer Assistant - Fashion, Home & Beauty - Hempstead Valley
We are seeking a customer-focused Operations/Customer Assistant to help keep the store running smoothly behind the scenes. You will be responsible for accepting deliveries, unpacking goods, preparing crates, and ensuring the shop floor is fully stocked. You will use in-store systems to track deliveries, manage stock, and ensure products are where they need to be. The role requires teamwork, flexibility, and a positive attitude to deliver an excellent shopping experience.
Work pattern: Sunday 14:00 – 18:00; Monday 14:00 – 18:00; Wednesday 11:00 – 20:00; Saturday 14:00 – 18:00. An under 18 disclaimer applies (this role involves operating mechanical equipment as relevant to the job and is not available to applicants under 18 in order to comply with health and safety legislation). Due to operational requirements, successful candidates may be asked to work up to full-time during the weeks commencing 14th and 21st December. A +£3.00 per hour unsocial premium is added for hours worked between 22:00 and 06:00.
Purpose
* To deliver a great shopping experience for customers, putting customers before task every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver ‘best in town’ standards
* Serve and sell across all channels brilliantly well
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Serve our customers efficiently and brilliantly on the shop floor and at service points
* Deliver ‘best in town’ standards through presentation, availability, and keeping the store clean and tidy
* Utilise digital tools and communication channels to do the job
* Share customer and colleague feedback to help us do things better
* Share knowledge and experience with colleagues to support skill development
* Own their own learning and proactively access digital learning solutions
* Know daily sales targets, priorities, promotions and selling opportunities
* Have great product knowledge to sell and recommend our products and services
* Proactively engage with customers to understand their needs and make recommendations
* Understand store priorities and their part to play
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play
* Committed to delivering excellent work fast with great attention to detail
* Open to feedback and requests for improvement
* Sets performance objectives in line with business plans
* Takes accountability for planning and managing own work efficiently
* Is curious and asks questions to challenge the status quo
* Effective at communicating intentions clearly and simply
* Maintains composure and locates constructive ways to share perspective for the team
* Adaptable to change and able to handle work challenges
* Builds positive relationships by listening and engaging with colleagues
Technical Skills / Experience
* Contributing to store sales and cost control
* Work across the store to complete tasks accurately within timescales
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services across the store
* Up-to-date knowledge of the commercial operation and basics
* Good level of digital capability and use of digital tools
* Understand customer needs and spot selling opportunities
* Adaptability to change
* Knowledge of VM principles
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Notes: This description reflects typical requirements for the role and is not an exhaustive list of duties. EEO statements and other legally required information remain applicable where required by law.
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