What To Expect
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
We Offer
* A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
* The chance to work with innovative technology, advanced tools and software.
* Ongoing training and development to help you grow your skills and career.
* A competitive compensation and benefits package.
* A safe, clean and fun workplace.
What You’ll Do
* Providing effective and courteous service to all visitors, existing customers, and employees.
* Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests.
* Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times.
* Creation of purchase orders to ensure timely progression of 3rd party repairs.
* Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues.
* Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
* Provide workshop support on loan vehicle administration relating to customer appointments.
* Working collaboratively with Front of House, manage the parking arrangements on site.
* Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns.
* Audits of Loan Vehicles.
* Account Receivables for site specific vehicles and chasing any outstanding balances.
* Supporting customers with queries, bookings and education on vehicle use when required.
* Provide an all-round excellent experience to our customers on a day‑to‑day basis.
What You’ll Bring
* Excellent written and oral communications skills in English.
* Exceptional Customer Service and soft skills.
* Ability to effectively prioritise and multi-task.
* Creative mindset that thinks outside the box and can invent new solutions to problems.
* Flexible schedule and shift working.
* Attention to detail and accuracy.
* Ability to work well under pressure and with a diverse range of personalities.
* Establish and maintain positive, cooperative, and working relationships.
* Excellent skills with Microsoft Office packages.
* Full valid driver’s license for 2 or more years.
Apply today. All applications must be submitted electronically, and contain an English CV.
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