Sales Coordinator
Location: Basildon, Essex
Salary: £24,480 per annum + Monthly Bonus
Hours: Monday - Friday, 9:00am - 5:00pm (flexible)
Benefits: 25 days holiday + Bank Holidays, onsite parking, pension scheme
We are currently seeking an organised and customer focused Sales Coordinator to support our client's growing sales and rental operations. This role is key to ensuring all rental sales and sales enquiries are processed accurately and efficiently, while delivering outstanding customer service at every touchpoint.
You will play a vital part in supporting the sales and service teams, managing rental agreements from enquiry through to installation, and helping to drive departmental objectives, particularly within our expanding rental division.
Key Responsibilities
* Manage rental enquiries from initial lead through to installation
* Process quotes, manage new and existing rental agreements, and follow through to completion
* Follow up overdue rental agreement payments
* Build and maintain strong relationships with existing rental customers
* Provide account and end-user coverage when sales staff are unavailable
* Process sales orders accurately and within required timeframes
* Arrange and coordinate equipment supply and installations for non-rental sales when required
* Track and manage sales orders, ensuring accuracy and timely completion
* Liaise effectively with customers, vendors, and internal teams to resolve issues
* Place and follow up service calls as required
* Provide administrative support to the sales and service teams
* Maintain and update the ERP system, ensuring customer data accuracy
* Conduct cold calling activities using provided records, including Local Authorities and previously trading customers
* Ensure all company processes, standards, and procedures are adhered to
* Deliver excellent customer service at all times, exceeding customer expectations
* Escalate complex or problematic issues to management or relevant departments
* Stay up to date with company products, services, and internal processes
Skills & Experience
* Proven experience in sales support or administrative roles
* Experience using ERP systems
* Confident communicator with strong written and verbal skills
* Excellent attention to detail and data accuracy
* Strong organisational and multitasking abilitiesComputer literate with good working knowledge of MS Office, Excel, and CRM systems
* Ability to work independently and see tasks through to completion
* Comfortable working under pressure and meeting deadlines
Office Angels is an equal-opportunities employer that respects and values diversity. If you require reasonable adjustments at any stage, please let us know.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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