Job Description
Arriva London – Controller (9-Month Maternity Cover)
Are you ready to step into a rewarding role in the fast-paced world of bus service management? Arriva London is looking for driven, adaptable, and dedicated individuals to join our Route Performance Team as Controllers on a 9-month maternity cover contract.
This is your opportunity to gain valuable experience in a challenging and highly rewarding environment, supported by full training and a clear development pathway.
About The Role
Bus Service Management is a career like no other. As an Arriva Controller, you’ll play a vital role in keeping London moving. Working within the demanding Transport for London (TfL) network, you’ll guide drivers, manage live service issues, and ensure buses run safely, efficiently, and on time.
You’ll be part of a 24/7 operation and will:
* Communicate with drivers via radio and face-to-face
* Use advanced GPS tracking and technology to monitor and regulate bus services
* Ensure compliance with TfL standards and service expectations
This is a fixed-term 9-month maternity cover contract, offering you the chance to build your skills and experience in a highly respected operational environment.
Training & Support
Our selection process includes an application review and interview. If successful:
* Training: You’ll complete a paid 4-week training course covering all core aspects of the role
* Mentorship: After training, a dedicated mentor will support you as you settle into the position
Earnings
* Trainee Controller Rate (0–6 months): £42,000
* Controller Rate (6–18 months): £44,000
* Overtime Rate: £29.03/hour
(Rates are subject to annual review. As this is a maternity cover role, standard salary progression still applies across the contract period.)
Schedule
Five days out of seven on a rolling rota, including weekends.
What We’re Looking For
We’re searching for individuals who thrive in fast-paced environments and have the resilience to make confident decisions under pressure. You should have:
* Strong, clear communication skills
* Excellent situational awareness
* Logical, quick thinking
* The ability to remain calm and composed during high-pressure incidents
* Leadership qualities and the ability to build strong working relationships
Why Join Arriva London?
We value your contribution and offer a great benefits package:
* Free Travel: TfL Oyster Bus Pass (plus nominee pass after 3 months)
* Exclusive Discounts: Access to Arriva Village — discounts from major retailers
* Wellbeing Support: Health Assured Employee Assistance Programme
* Generous Leave: 33 days holiday (including bank holidays), increasing with service
* Performance Rewards: Eligible for company bonus structure
Take the Next Step
If you’re passionate about delivering excellent customer service and want to make a real impact on London’s transport network, apply today and start your journey with Arriva London as a Controller (9-Month Maternity Cover).