Job Description
We are currently looking to recruit for an experienced Night Manager to join the Front Office team at SCHLOSS Roxburghe. This is a permanent, full-time position, working 40 hours per week, 10 hour shifts, 4 days on and 3 days off.
The Night Manager is responsible for the day-to-day running of Nights; to ensure the smooth operation of services is always provided and create an exceptional experience for our guests.
Your Key Responsibilities:
· Takes responsibility for the hotel, guests and the staff present during the night, assuming the role of Manager on Duty
· Conducts regular security walk arounds of the building and is responsible for the security and peace of the hotel and guests
· Ensuring EOD Process is run at an appropriate time, and all relevant preparatory work is done
· Is the contact person for all problems and guest complaints during the night and ensures an effective solution for the guest
· In an emergency situation or fire alarm activation, assumes the appropriate responsibilities and follows the Fire procedure and Health & Safety protocols at all times
· Monitors the incoming phone and email correspondence during the night
· Responsible for the correct management of a checklist as well as the timely execution of wake-up calls and ordered daily newspapers
· Prepare for the day ahead, ensure that all FOH areas are set by 6am and ready for guests
· Documents and communicates all noteworthy events of the night in handover
· Ensure the Daily Info Sheets are correct and sent out at a relevant time
· Accepts sick leave calls within the night service for all departments of the house, forwards it to the appropriate places
· Represent the management in their absence during the night
· Responsible for light daily cleaning of some public areas
· Recognise that operations must run 24 hours, 7 days a week, without interruption
· High level of confidentiality and discretion towards guests and colleagues to be maintained at all time
· Supervise tasks of Night Guest Services Host and Night Cleaners
Your Knowledge & Capabilities:
· You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels
· You are confident with problem solving and complaint handling
· You are detail-oriented, accurate data entry and strong computer skill
- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
Proven Experience/Qualifications:
* Previous supervisory or management experience essential
* Minimum of 2 years’ experience in guest facing role desirable
* Experience in the hospitality industry, preferably in a comparable position or industry
* Full, clean UK driver’s licence is essential