Service Advisor Citygate West London OTE £46,000 Permanent Service Advisor Role overview As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same. Volkswagen is now consistently the largest car group in the world, with its iconic heritage, plus the over 158 billion pounds investment in Electric product as it pioneers the way to becoming a sole electric new car supplier by 2030 and Carbon neutral by 2050. Location The role is at Volkswagens European Flagship Dealership in West London Brentford, a state-of-the-art facility, with a 25-ramp workshop, its own multistory car park, and an indoor used car showroom. Whether it is grabbing a Camper Café Coffee or exploring our collection of special and unique classic Volkswagens, Citygate West London offers an experience for our customers and our staff that is unrivaled. A facility like this combined with the culture, ethos and people values which Citygate and our team at West London pride themselves on is a magical combination. Service Advisor Key responsibilities As a Service Advisor your key responsibilities will be: Arranging and booking your customers vehicle servicing appointments via telephone and email. Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop. Be able to provide updates and consultatively advise on repair work being or needing to be carried out. Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing. Whats in it for you as a Service Advisor? With our benefits there is something good for everyone. Were a progressive business that believes building a good team culture is not only good for everyone who works for us but it makes a difference to how we engage with customers too. Thats why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Access to The Volkswagen National Learning Centre for specific roles Electric Vehicle (EV) Training levels 1- 4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme About You The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. We expect our Service Advisors to demonstrate some skills that will prove very beneficial in the position, including: An ability to provide tailored customer service and upselling to a wide range of customers. Comfortable working to deadlines and managing customer expectations with regular communication and updates. Happy to manage your own workload and customer base Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, KODA and Kia), provide excellent quality training and internal progression opportunities.