At Vacherin, we pride ourselves on creating memorable food and service experiences within inspiring workplaces. We are looking for an engaging and highly organised Hospitality Supervisor to take full ownership of the daily hospitality operations within our client's prestigious London headquarters. This role requires a natural leader who thrives in a high-standard, fast-paced environment - someone who combines operational precision with genuine warmth and attention to detail. The Hospitality Supervisor will support the Events & Hospitality Manager in ensuring flawless service delivery across 20 meeting rooms, including 4 executive boardrooms and a large auditorium for corporate and client events., Operational Excellence
Operational Responsibilities
* Lead the daily operation of all meeting room and hospitality services, ensuring every order is delivered accurately, on time, and beautifully presented.
* Oversee the setup and service in executive boardrooms and the auditorium, maintaining a calm, professional atmosphere at all times.
* Act as the primary on-the-floor point of contact for hospitality, ensuring seamless communication between kitchen, logistics, and front-of-house teams.
* Anticipate service needs and resolve issues quickly and discreetly, maintaining standards of excellence and signature personal touch.
Team Leadership
* Supervise and inspire a team of four Hospitality Assistants, providing hands‑on guidance, motivation, and support.
* Lead daily briefings to review bookings, client priorities, and VIP requirements.
* Foster a culture of pride, respect, and accountability, ensuring each team member delivers a five-star experience.
* Support training, onboarding, and development, celebrating achievements and encouraging continuous improvement.
Client Partnership
* Build positive relationships with Investec employees, event organisers, and guests, ensuring expectations are always exceeded.
* Support the delivery of internal and client events, working closely with the Events & Hospitality Manager to execute them flawlessly.
* Deliver premium, discreet service for boardroom and executive-level meetings.
* Be a visible and approachable presence across floors.
Quality, Safety & Presentation
* Ensure all meeting rooms, service areas, and back‑of‑house spaces are immaculately presented and maintained.
* Uphold the highest standards of food hygiene, allergen awareness, and health & safety compliance.
* Conduct regular quality checks on presentation, stock, and equipment, escalating issues promptly.
* Support stock management, ordering, and efficient use of systems to streamline service delivery.
Administrative & Reporting Support
* Assist the Events & Hospitality Manager with daily reporting, service logs, and client feedback.
* Monitor trends, service performance, and suggest proactive improvements.
* Contribute to sustainability and waste reduction initiatives.
Professional Attributes
* Confident and proactive hospitality professional with a genuine passion for people and service.
* Strong organisational and leadership skills with excellent attention to detail.
* Calm, professional, and solution-focused under pressure.
* Strong communicator with the ability to engage clients and motivate teams.
* Flexible and positive approach to change and growth.
Benefits
* Personal Development and Training opportunities
* Life assurance scheme
* Pension scheme
* Holiday allowance
* Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
* Eye care
* A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
* Family friendly support
* Regular social events and communication with our leaders
* A holiday purchase scheme
* Volunteering days
* Professional subscriptions
* Recognition schemes and people awards
* Long service awards
* Access to some great high street discount vouchers
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