Job overview
An exciting opportunity has arisen to work within the Head and Neck management team in Morriston Hospital. Applications are invited from suitably experienced and qualified individuals for the post of Band 5 Directorate Support Manager.
The post holder will be expected to work autonomously in managing the day-to-day delivery of the administration service. This will include;
Use initiative and manage queries autonomously, escalating concerns as appropriate.
Staying up to date with national government guidance and guidelines, offering this guidance as advice when appropriate.
Handling significant quantities of confidential and business sensitive information on behalf of the Service.
Responsible for own personal development and setting of personal goals and objectives as part of the health board appraisal process.
Main duties of the job
To line manage the Administrative Staff within the directorate to provide support to the Service Managers in the delivery of safe, efficient, effective and timely patient care across the Directorate.
To provide direct day-to-day operational support to the Service Managers in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.
To support the Service Managers in addressing urgent situations as and when they arise and know how to prioritise their workload.
To provide direct day-to-day operational support to the Service Managers in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications
Essential criteria
1. Educated to degree level or demonstrable ability to learn or equivalent experience
2. Evidence of recent CPD
3. Developed knowledge and confidence in the use of IT software packages
4. NVQ Level 5 – Business Administration or equivalent
5. Co-ordinated the administrative functions for a department within an NHS organisation. Provided administrative management support on a day-to-day basis to the Senior Leadership Team (SLT).
6. Undertaken the preparation of relevant briefings
Desirable criteria
7. ECDL
Experience
Essential criteria
8. Experience of business management systems and processes
9. Experience of establishing and maintaining good working relationships
10. Experience of managing and motivating an administrative team
11. Provided project management administrative suppor
Desirable criteria
12. Experience using NHS systems
Aptitude and Abilities
Essential criteria
13. Excellent organisation and prioritisation skills
14. Responsible and reliable. Good team player
15. Ability to work as a team member and team leader
Desirable criteria
16. Ability to speak Welsh
Other
Essential criteria
17. Ability to motivate and promote team working
18. Ability to work to deadlines and under pressure
19. Adaptable and flexible
20. Problem solving skills
21. Ability to manage competing priorities
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable