Job Description
We are currently recruiting for an experienced 2nd Line Service Desk Engineer, who has up-to-date Microsoft certifications and has MSP experience to join our growing team.
With an expanding client portfolio, you will be part of a team providing high-quality support to multiple clients within a designated team in a fast-paced environment. This role also assists the account management team with account meetings, projects, complaints, sales and other related tasks. The role requires a proactive approach, excellent customer services.
This role is available in traditional office-based or hybrid models working from our base in Grantham, Lincolnshire. We will require you to travel to customer sites as needed and be available for our extended hours support rota.
The role involves:
1. Client support. Serve as the main point of contact for clients, managing and resolving support tickets and queries promptly.
2. Client relations. Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention.
3. Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships.
4. Documentation. Maintain accurate records for client interactions, support tickets and resolutions. ...