Job Overview
We're looking for friendly, enthusiastic, and customer-focused individuals to join our team as a Barista /Coffee Shop Employee. The ideal candidate will be passionate about coffee, dedicated to providing excellent customer service, and capable of working in a fast-paced environment. This role involves various duties, including preparing and serving coffee and food, handling transactions, and maintaining a clean and organised workspace. This is a part time role with a variety of short/long shifts available, ideally suited for a university student.
Customer Service:
* Greet customers warmly and create a welcoming atmosphere.
* Take customer orders accurately and efficiently.
* Address customer inquiries and resolve complaints promptly.
Beverage and Food Preparation:
* Prepare and serve various drinks including coffee, teas, and other beverages according to established recipes and standards.
* Assist in preparing and presenting food items, such as pastries, sandwiches and salads.
Point of Sale Operations:
* Operate the ePOS and process credit/debit card transactions.
Cleanliness and Maintenance:
* Keep the coffee shop clean and organised, including tables, counters, and equipment.
* Perform regular cleaning tasks and ensure compliance with health and safety regulations.
Stock and Inventory:
* Monitor stock levels of coffee, food, and supplies and inform management of low inventory.
* Assist in restocking shelves and organising storage areas.
Team Collaboration:
* Work collaboratively with team members to ensure smooth operations and excellent customer service.
* Participate in team meetings and contribute to a positive team environment.
Education and Experience:
* Previous experience in a coffee shop, café, or similar food service environment is preferred; however, training will be provided
* Barista trained would be beneficial but not essential.
* Knowledge of food safety practices and regulations would be beneficial but training will be provided.
Skills and Abilities:
* Excellent customer service skills and a friendly, approachable demeanour.
* Experience or willingness to learn about food preparation techniques
* Strong communication and interpersonal skills.-
* Excellent time management skills to handle multiple tasks efficiently in a fast paced environment.
* Basic maths skills for handling transactions and making changes.
* Attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
Physical Requirements
* Willingness to work flexible hours, including mornings, evenings, weekends, and holidays.
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits:
* Store discount
Experience:
* Barista: 1 year (preferred)
* Hospitality: 1 year (preferred)
* customer service: 1 year (preferred)
Work Location: In person