* About us…The Penventon Park Hotel in Redruth is a far cry from the monotony and blandness of a chain hotel. It has bags of personality and charm We are a 4* hotel in the centre of Cornwall, 50 years in the making. Our staff are some of the friendliest you will ever meet, don't believe us believe our trip advisor reviews. We are hospitality at its finest. We are a place where the genuine care and comfort of our guests is our highest mission where we provide the finest personal service and facilities and fulfil all of their needs and even their unexpressed wishes. The answer here is always yes even before the question has even been expressed, we always aim to go above and beyond. We are seeking a highly organised and detail-oriented Wedding Sales and Events Planner to join our team. You will work closely with the Hotel Manager, Events Administrator and Events Supervisor to ensure the smooth and efficient execution of events. This position will involve sales, administrative duties with general office tasks and on-site event management, from show arounds of potential clients securing their bookings, ensuring vendors and suppliers are coordinated along with in-house equipment, pre-orders of food, table plans and delivery of all that has been arranged on the day.
Responsibilities:
* Provide a high level of attentive, sophisticated and proactive service in all F & B and associated areas.
* Manage and schedule the food and beverage team to provide service across our Dining Galleries Restaurant, Copper Bar and function rooms.
* Manage the booking availability to ensure service can be met in a timely manner across all F & B functions while providing accessible dining times for our guests.
* Ensure stock is ordered and available for guests with minimum wastage.
* Partake in weekly stock takes
* Build positive stakeholder relationships with suppliers, the whole hotel team and guests.
* Recruit, induct and train all new team members ensuring compliance is met and provide continued development with regular training sessions to improve performance and efficiency.
* Encourage and coach the team to be creative and participate with sales initiatives and ideas for great offerings and service.
* Manage conflict and resolve issues within the team, guest service and experience to maintain a harmonious workplace and guest experience.
* Maintain and update Standard Operating Procedures and Safe Schemes of Work as required and train through to the team for efficient and competent service.
* Ensure the guest journey is to 4* standards across all F & B offerings, where nothing is too much trouble.
* Work with all departments to maintain service standards, create sales and increase revenue through cross and upselling.
* Report on department budgets ensuring staffing and P & L is managed in line with the General Manager's guidelines.
* Be creative, contribute, implement and take ownership of sales ideas increasing revenue and maximising profit.
* Attend regular meetings and cascade all operational and important Company information to the team.
* Follow all H & S systems, food standards, allergen and Company policies to maintain a safe and hygienic work place to ensure EHO 5* Food ratings.
About you:
* Individual with flair and personality
* Be fun, informal, energetic with a positive attitude while maintaining professionalism and adapting to the guest expectations.
* Great Communicator.
* Organised.
* Plan, schedule and deliver on daily operations.
* Forward thinker.
* Problem solver.
* Creative with an eye for the finer details.
* Business savvy understanding the bigger financial picture and impacts of actions on the hotel budgets and profit & loss.
* Celebrate the wins and maintain or build morale within the team.
* 2 years experience at assistant or manager level in F & B service.
* Proven track record of managing multiple business functions in hospitality.
* Wine knowledge (WSET qualification preferred) and mixology experience.
Benefits:
20 % off F & B for you, family and friends at the hotel and sister hotels
20% off spa treatments available at the hotel and sister hotel
Free access to the gym and leisure facilities at the hotel and sister hotel
Discounted stays for you, family and friends within the hotel and sister hotels
Training & Development
100% shared tips
Free parking
Job Types: Full-time, Permanent
Pay: £33,000.00-£34,000.00 per year
Work Location: In person
Expected start date: 20/10/2025