Title: Helpdesk Administrator/ Planner
Location: Dagenham
Salary: £28,000
Days/ Hours of work: Monday - Friday, 08:00 - 17:00
Benefits
On-site parking
Full in-house training
Strong company culture
Clear progression opportunities
Regular team socials
28 days of annual leave (inclusive of public holidays)
Annual reviews
The company
An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service.
Duties
Logging and managing all new work orders and acting as first point of call to clients.
Planning engineer's diaries daily, ensuring jobs are attended to within SLA'S provided by the client.
Ensure all jobs are up to date on the company system and with the customer.
Creating Risk Assessments and organising permit to work forms when required.
Booking in jobs/out off hours work with the customer/facilities companies
Liaising with engineers and informing them of their planned work throughout the week.
Chasing contractors and Issuing paperwork to clients and uploading to client specific portals.
Hiring Plant when required.
Managing the main helpdesk inbox, answering general queries and diverting emails to different teams as and when required.
Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records.
The ideal candidate
Previous facilities experience is preferable
Previous Planning and Helpdesk experience desirable.
Knowledge of MS suite including Excel and word
Can work independently and proactively
Strong organisation skills
Flexible and open-minded
Strong relationship building skills
A professional telephone manner
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