PAY RATE:
£12.60per hour
HOURS:
42 hrs per week
THE ROLE:
To proactively patrol our client’s infrastructure, providing excellent customer services, ensuring a safe and secure environment for our client’s customers and staff. If you are someone who likes to interact with people and thrives in a busy environment where no two days are the same, then this role is for you.
RESPONSIBILITIES:
* You will be customer-facing providing a high-profile level of reassurance, offering support and assistance to customers creating a safe and secure environment.
* Provide a clearly visible customer service and safety presence for passengers on board trains and at stations.
* Update electronic daily logs and activity sheets.
* Assist our client’s staff in times of disruption ensuring customer needs are addressed.
* Carry out reactive security checks, following the HOT and WHAT protocols.
* Deliver meaningful crime prevention measures in an interactive and friendly manner in conjunction with British Transport Police.
* Maintain vigilance in order to anticipate and intervene in the event of acts of anti-social behaviour in accordance with company policy.
* Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and provide written reports as required.
* Assist in reducing crime, anti-social behaviour, and public order offences.
* Be fully aware of the local Emergency Plans for all stations and on board trains.
* Actively engage with staff and customers, providing exceptional customer service.
* Always operate within the law, and professionally deal with any individual who refuses to act in accordance with the Railway By-laws and Conditions of Carriage.
* Ensure you act in a proactive manner in the performance of your duties and maintain your personal safety and that of your colleagues by making appropriate interventions, including calling upon the assistance of a competent person or emergency services where necessary.
* Support and assist Security Officers that are located at a station.
* Conduct Safeguarding patrols on stations.
* Conduct Safeguarding patrols onboard trains.
* Ensuring understanding and demonstrable implementation of the company values: Always do right, Always seek better, Always put people first, Be proactive, We Listen
SKILLS:
* Active, enthusiastic, and approachable as the role involves engaging with the general public, answering their questions, and providing an excellent level of service to all customers.
* A desire to help people, deliver pro-active level of customer service and be always professional as an ambassador for the railway.
* Good conflict management skills and the ability to diffuse situations appropriately.
* You must have an excellent level of communication with a good command of the English language.
* Good written English is essential.
* You can demonstrate good verbal and written communication skills.
* You take a pro-active approach and attitude to all tasks, responding promptly and in compliance with all required health & safety regulations.
* You can work as part of a team, whilst demonstrating initiative and ability to work independently when required.
LICENCE REQUIREMENTS:
* You will need to hold a valid SIA Door Supervisor License
INTERVIEW REQUIREMENTS:
* Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.
JOB REQUIREMENTS:
* You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).
BENEFITS:
* We are employee-owned, making you a beneficiary of our future success
* Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
* Enrolment in NEST pension scheme.
* Training and development opportunities.
* Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
* Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
* Full company uniform
OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:
We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
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