To support the day-to-day running of the charity shop, helping to raise funds for the organisation's work in the community. Volunteers play a key role in providing a welcoming environment for customers and supporting the shop team.
Main Tasks & Responsibilities
* Customer Service
* Greet and assist customers in a friendly and helpful manner
* Operate the till and handle cash (training provided)
* Answer customer queries about stock and pricing
* Stock Processing
* Sort and prepare donated items for sale
* Steam, price, and hang clothing to shop standards
* Identify items for display, recycling, or disposal
* Visual Merchandising
* Help maintain tidy, attractive displays
* Rotate stock and refresh displays regularly
* Assist with themed promotions and window dressing
* General Shop Duties
* Keep the shop floor, stockroom and till area clean and organised
* Follow health and safety procedures at all times
* Support other volunteers and staff as needed
Skills & Qualities Needed
* Friendly, approachable and reliable
* Good communication skills
* Ability to work as part of a team
* Willingness to learn and follow guidance
* Honest, trustworthy and committed to the charity's values
What We Offer You
* Full induction and ongoing support
* Training in till use, stock sorting and customer service
* A chance to gain retail experience and develop skills
* The opportunity to meet new people and support your community
* Volunteer expenses in accordance with organisational policy
Job Type: Volunteer
Pay: £0.01 per year
Work Location: In person